What does the Customer Service Hub module do?
The Customer Service Hub by ecomDNAI bundles seven tools: AI reply assistant, FAQ generator, email templates, review replies, text blocks, template library and text-to-voice — with the knowledge base connected, the AI answers from your real product data instead of generically.
Seven tools in one module: AI assistant, FAQ generator, email templates, review replies, text blocks, template library and text-to-voice. The knowledge base can be connected — then the AI answers with your real product data instead of generic text.
How it works
- Pick the tool: FAQ, email, reviews, text blocks, templates or text-to-voice
- Optionally connect the knowledge base
- Generate the result, save it as a text block or export it
What you get
- FAQs, emails and replies
- Reusable text blocks
- Template library
- CSV export
Typical use cases
FAQ page from your own website
You provide the website URL or product info; the FAQ generator reads the page and writes questions and answers based on its content. Fitting FAQs you save as text blocks for the team.
Standard emails for everyday cases
Order confirmation, shipping notice, delivery delay, refund, apology, follow-up and welcome mail — or your own scenario. Placeholders such as customer name and order number you fill in when copying; your own templates sit per language in the library.
Enquiry in, reply out
The AI reply assistant recognises sentiment and topic of a customer enquiry and proposes replies — short and friendly, medium and professional or detailed and empathetic. Your company rules from the profile flow in automatically.
Who it's for
Shops with a growing ticket volume, service teams that want to answer consistently and quickly, and agencies preparing service copy for clients. The hub delivers proposals and building blocks — sending happens from your helpdesk or inbox, with your review.
Frequently asked questions
Which tools belong to the hub?
AI reply assistant, FAQ generator, email templates, review replies, text blocks, template library and text-to-voice. All draw on the same knowledge base and the same company rules.
How does the knowledge base make answers correct?
With the knowledge base connected, the assistant uses your published entries as the factual basis and shows which entries it used. Without the connection it answers generically — polite, but without your product data.
What are text blocks?
Ready-to-use replies for typical service situations — pre-made or saved from generated FAQs, emails and replies. They are searchable, stored per language and can be taken into text-to-voice.
Is the hub multilingual?
Yes. You choose the reply language per tool or let it adapt automatically to the message; the interface comes in eight languages, and your own templates are stored per language.
What does usage cost?
AI generations — FAQs, emails, replies, speech — are billed in credits; saving, searching and copying text blocks is part of the module. Every tool shows the requirement before the start.