What does the Reply Assistant module do?
The Reply Assistant by ecomDNAI reads a customer enquiry, recognises sentiment and topic and proposes several replies — friendly, empathetic or formal, in the language of the enquiry or a chosen one — and, with the knowledge base connected, stays factually right instead of polite and empty.
Paste the customer request — the assistant detects sentiment and topic and suggests several replies. You set the tone: formal, friendly or empathetic. With product context supplied, the replies stay factually right instead of polite but empty.
How it works
- Paste the customer request
- Choose reply language, tone and product context
- Generate the reply and use it
What you get
- Several reply suggestions
- Detected sentiment and topic
- Three tones of voice
- Replies in 8 languages
Typical use cases
An annoyed enquiry about delivery time
You paste the message; the assistant recognises the sentiment, picks the fitting tone and delivers several reply variants into which your company rules from the profile flow automatically. You take the best one, adapt it and send it from your inbox.
Questions about product details
With the knowledge base connected, the assistant answers from your published entries and shows which ones it used — dimensions, compatibility and scope of delivery then match your data.
Enquiries in a foreign language
The reply language follows the message automatically or your choice. Good replies you save as a text block; for announcements you take them into text-to-voice.
Who it's for
Service teams with many similar enquiries, shop owners handling support alongside daily business, and agencies preparing customer communication for several brands. The assistant proposes — reviewing and sending is done by you.
Frequently asked questions
Which tones are there?
Friendly, empathetic and formal; plus the reply language — automatic like the message or fixed. Additional context such as product or company info sharpens the reply.
Does the assistant recognise what it is about?
Yes. It analyses sentiment and topic of the enquiry and aligns the proposals to it — a complaint gets a different reply than a product question.
How does it know what my company promises?
From the rules of your company that the workspace owner maintains in the profile — they are integrated into every reply — and from the knowledge base if it is connected.
Is there a length limit?
Yes, for the pasted enquiry; if it is longer, the module asks you to shorten it. A run that takes too long is cancelled and reported.
What does a reply cost?
Every generation run is billed in credits — through a plan or pay-as-you-go; the module shows the requirement before the start. Saving and copying replies are part of the module.